Help & FAQs

Trust & Safety

Sparkle Pro Cleaners are equipped with safe, family and pet friendly supplies and a vacuum at no extra charge to you. Ask about our EPA approved and ECO friendly products. Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.

Remember the old days when companies made sure you were happy at the end of day? We want those days back! If you’re not content with your cleaning, we will come out and re-clean within a 7 day window!

Please contact us at contact@sparkleprocleaners.com to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.

Pricing & Policies

Please read more here.

Sparkle Pro Cleaners only accepts credit/debit card payment for service, however your card is not charged until after service is completed.  Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge.  The final charge takes place after your service is completed. Click to schedule service below.

Sparkle Pro Cleaners has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

The following extra services are available if selected at checkout: Inside the fridge, inside the oven, EPA approved, ECO friendly green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.

Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

Recurring Cleaning

Sparkle Pro Cleaners offers weekly, bi-weekly (every two weeks), or monthly cleaning at a discounted rate. These cleanings are automatically scheduled on the same day and time based on the interval you select. We send a reminder email and text message to let you know of upcoming cleanings and at any time you can log into your account to skip or reschedule service.

One-off Cleaning

You can schedule one-off cleanings at any time. Please note discounts are available for recurring cleanings (and with recurring cleanings you benefit from convenient recurring service with the same cleaning professional)

We service Los Angeles, Orange, Riverside, San Bernardino and parts of Ventura county.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past or completed appointment.

If it is at least 24 hours before service, please login to you account and select a new date. Alternatively, you can contact us  and let us know. Please note that there is a 25% cancellation fee if cancellation is made after 5pm on the day before service.

Sparkle Pro Cleaners offers move out cleanings as an extra priced service to reflect the extra time needed for baseboards, uncleaned carpets, and other areas that have been hidden by furniture for quite some time. Please note that we are unable to guarantee your deposit. In addition, your cleaning professional is unable to move heavy furniture or climb ladders, as per our safety policy.

Manage Your Account

You can refer a friend to Sparkle Pro Cleaners by sharing a unique referral link. When a friend books with your referral link, they will be eligible for a discount on their first booking. You will earn free credits to use toward future bookings when your friend completes their first booking.

To find your unique referral link login to you account and click the refer a friend link at the top. Alternatively you’ll find your link in your reminder emails as well.

You can redeem your referrals at any time by entering your referral code into the discount/promotion field on the booking form.

Please login to you account and update the credit card on file.  Alternatively, you can contact us here

Please contact us here so we can research the issue and get back to you quickly.

Please login to you account  at this link to make changes to your bookings or to schedule new service.  If you forget your password please select “I forgot my password” and you will be able to make password changes.  Alternatively, you can contact us here for any assistance.

You can refer a friend to Sparkle Pro Cleaners by sharing a unique referral link. When a friend books with your referral link, they will be eligible for a discount on their first booking. You will receive a referral code to use toward future bookings when your friend completes their first booking.

To find your unique referral link login to you account and click the refer a friend link at the top. Alternatively you’ll find your link in your reminder emails as well.

You can redeem your referrals at any time by entering your referral code into the discount/promotion field on the booking form.

Getting Started

There is no easier way to schedule professional home cleaning. Book Service in 3 easy steps:

1. Select the number of bedrooms and bathrooms in your home (round up bathrooms).

2. Select the available date/time that works best for you.

3. An experienced professional will show up and perform great service for you. Easy as 1-2-3.

Please login to you account and add your team request to your booking by leaving a comment in the notes. Alternatively, you can contact us here and let us know of your preferences. Please note that we make every effort to accommodate team requests but this is dependent on team schedule, vacation and other off days.

Our pricing is based on the number of bedrooms and bathrooms, sqft, and the extras applied to your booking. Simply go to our booking page and enter this information and you will your price.